Accessibility statement

Accessibility statement for Invest in Surrey

This accessibility statement applies to

This website is run by Surrey County Council. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.

This means that:

  • Our pages are written to be clear and easy to understand.
  • The website is organised so you can find what you need.

You should be able to:

  • Change colours, contrast levels and fonts.
  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We aim to meet the AA level of the Web Content Accessibility Guidelines (WCAG). This is the international standard for accessible websites and content.

How accessible is this website?

Most of our website should be accessible. It should work well when used with access devices such as screen readers, braille readers, as well as smart phones and other devices.

We know some content on this website is not fully accessible and this includes:

  • Some page content.
  • Some PDF and other document content.

Reporting accessibility problems with this website

If you need information in a different format to the one that we provide, please email us at

If you have difficulty using any part of our website, email us at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint about the accessibility of our website, you can contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Surrey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

HTML is used to format some content.

This fails WCAG 2.1 level A success criterion 1.3.1 (info and relationships). We are working to correct this.

Video captions

Some video captions are auto-generated and are not always accurate. This fails WCAG 2.1 level A success criterion 1.2.2 (captions (pre-recorded)). We are working to correct this.

PDFs and other documents

Some PDFs and documents may not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This fails WCAG 2.1 level A success criterion 4.1.2 (name, role value).


Some of our pages and documents contain complex images such as diagrams, charts, graphs or infographics. Some of these may not be adequately described. This fails WCAG 2.1 level A success criterion 1.1.1 (Non-text Content). We are working to correct this.

Disproportionate burden

The accessibility regulations do not require us to fix accessibility issues if doing so would be a disproportionate burden (where fixing an issue would cost a lot but provide minimal or no benefit and would affect our ability to provide our services).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

The accessibility regulations also do not require us to fix PDFs or other documents provided by third-parties that we have no control over.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


Maps are excluded from the accessibility regulations as long as any essential navigational information they provide is available.

How we test this website

We use an automated tool, Siteimprove accessibility checker, to check the accessibility of our website.

What we’re doing to improve accessibility

We aim to fix any issues that are identified  as soon as possible. If a prompt fix is not possible, we will plan a longer-term solution to address the issue.

About this statement

This statement was prepared on 24 January 2023.